Eleven who went to heaven

The past two days have been lazy days - lacking initiative and subsequent progress to report. However, living in ten minute increments is aggravating. I have speech therapy tomorrow and I need to ask for a more manageable routine. Speech excercise every ten minutes is just not practical - and certainly not related to the way I have to live my life in reality. And might I not have guessed that I finally have an issue with Blue Cross Blue Shield. I pay top dollar so that I don't have to do pre-authorizations and all that mess. Guess what. Pre-authorizations are required for speech therapy. The speech therapist did the pre-authorization and then when they billed the insurance, Blue Cross denied it becausse they said it was not pre-authorized. I spent 50 minutes on the phone with Blue Cross - 46 minutes on hold - only to have them tell me that the information they had was not the same information I had. (I had a copy of the BC/BS approved pre-authorization) So they said I would have to request that the speech therapist would have to contact them, which I did. I can see where this is going to drag on for god-knows how long, and I will have collection agencies after me and all kinds of mess as a souvenir of my vocal cord surgery. All because Blue Cross screwed up. That just infuriates me. I told BLue Cross that I was furious because I pay top dollar precisely to avoid this kind of mess, I have the best policy available in the state, and here they have messed up and I have to sit on the phone, holding for 46 minutes just to find out what is wrong, due to their mistake, and it will haunt me for untold time in the future. Needless to say, my anger will not get me to join the eleven. BTW - it's a counting song, if you haven't figured that out!